Our promise to you…

Mutual trust, support, respect and integrity

To be effective, we believe that our relationships with our clients should be based on mutual trust, support, respect and integrity. As a result, we only work with clients who share our belief in the importance of these four factors.

In practice, it means that at D J Colom & Co we promise to:

• Get to know you and your business so that we are in a position to offer you relevant proactive advice

• Keep you fully informed about what’s happening on your affairs, and complete every task on or ahead of time - so that you never have to chase us

• Operate on the principle that a problem isn’t solved, or a piece of work finished, until you are 100% delighted

• Reply to every telephone message within two hours of your call

• Respond to every letter on the day we receive it

• Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us

• Refer our contacts to you where we believe they could benefit from your products and services

• Always be on the lookout for new ideas that could help you to build an even more successful business and achieve your business goals

• And do what we say we are going to do, when we say we are going to do it.

…and your commitment to us…

In return, we expect you to hold the same attitude to business as we do. We expect you to answer our calls promptly; provide information when we need it and generally give us ‘open access’ to your business records. We want you to share the highs and lows of business with us; to applaud your successes and support you when things don’t go right.